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What the Rules Look Like on slotsmy

Using slotsmy means you agree to the terms that govern your account, your transactions and how we handle your data.

Account TermsData & Privacy PolicyCookie NoticeJurisdiction-Dependent AccessContact & Dispute Paths
slotsmy What the Rules Look Like on slotsmy
LEGAL CONTACT PATHS

Reach Us for Policy or Account Queries

If something in our terms is unclear, or you need to raise a data request, a dispute or an account restriction query, our support team handles all of these. We keep three contact paths open so you can choose whichever suits your situation — a live chat for fast clarifications, email for formal requests and a dedicated account help line for disputes that need a case reference.

Live Chat Open the chat widget from any page for quick policy clarifications. Responses typically arrive within a few minutes during active hours.
Email Support Send formal data requests, account dispute notices or terms queries to our support address. We log every email and issue a reference number on reply.
Account Help Line For disputes tied to a specific transaction — including those funded by Touch 'n Go eWallet or Boost — raise a case via the account help section in your profile.
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data rights are not an afterthought on slotsmy. Every section below describes an actual practice we follow — from how long we hold records to what you can request and how to ask for it. We do not hide these behind jargon or point you to a generic policy document without explaining what it means in practice.

Data Retention

We retain account records and transaction history for as long as required under applicable law. Once that period lapses, data is deleted or anonymised on a scheduled cycle.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can adjust cookie preferences from the settings panel on any page.

Account Security

Login uses OTP verification sent to your registered mobile number. If you notice unrecognised access, lock your account immediately from the profile security tab and contact us.

Your Data Rights

You may request a copy of the personal data we hold, ask for corrections or request deletion where local law allows. Email our support team with your account ID to start the process.

Common Legal Questions About Your Account

These are the questions we actually receive about our terms, data practices and account rights. Each answer reflects how things work on slotsmy specifically — not generic policy language.

The current version of our terms is published on this page and in your account profile under the legal section. The version active at the time of your session governs your use.

Yes. Email our support team with your account ID and a data access request. We will confirm receipt, issue a reference number and respond within the period required by applicable law.

We retain records for as long as local law requires after account closure, then delete or anonymise them on schedule. You can ask for confirmation of the deletion timeline by contacting support.

Raise the dispute via the account help section in your profile, quoting the transaction reference. Our team logs it as a case and investigates against the payment record on our side.

Yes. Eligibility depends on local law and is available only where local law permits. Certain game categories or sportsbook markets may be restricted automatically based on your location.

We publish the updated version on this page. Continuing to use your account after an update is posted counts as acceptance of the revised terms, so check back periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.