Reference

How slotsmy Handles Your Account Information

This Privacy Policy sets out what we collect when you open an account with slotsmy and how that information stays tied to your wallet, your sessions and your payment history.

Account dataPayment recordsSession logsYour access rights
slotsmy How slotsmy Handles Your Account Information
KEEPING THINGS TIGHT

Security Steps Behind Your Account Wallet

Login protection

Your account session is tied to the device and browser you log in from, and unusual access can trigger an extra check before you reach your wallet balance.

Payment matching

Deposits via Touch 'n Go eWallet, Boost or GrabPay are matched to your account by reference number only — we don't retain your wallet PIN on our side.

Data retention

We hold transaction and login records for as long as your account is active, or longer only where local law or an open dispute requires it.

Requesting changes

You can ask us to correct outdated contact details or review what's logged against your account by messaging live chat with your registered email.

ASK US DIRECTLY

Reach Us About Your Privacy Questions

Live chat Open live chat from your account dashboard to ask how your deposit history or login records are stored — an agent can walk you through it directly.
Account help If you want a copy of the data tied to your profile, raise a request through account help and we'll confirm what we hold against your registered details.
Verification queries Questions about why we asked for extra verification on a withdrawal go through the same support channel, since it ties back to how we check your identity.

Privacy Policy Questions Malaysia Players Ask

No. Your PIN stays inside the Touch 'n Go eWallet app when you confirm a transfer — we only receive the transaction reference to match it to your account.

Yes, message live chat or account help with your registered email and we'll confirm what information is logged against your profile.

We keep records while your account stays active, or longer if local law or an open dispute requires it, then handling depends on that requirement.

Only what's needed to confirm a Boost, GrabPay or DuitNow transfer went through — we don't pass your data on for marketing purposes.

We stop using it beyond what's legally required to keep on file, and it's no longer tied to any active wallet or session.

Reach out through live chat from your dashboard or account help — both route privacy questions to someone who can check your account directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.